This documentation site is designed to help you use Synapse. If you’ve explored the site and find you still have unanswered questions, try these other options:


Browse through our frequently asked questions—your question may be a common one!

Synapse help forum

The forum is central place for Synapse users to pose questions, from general inquiries to specific troubleshooting issues. Sage monitors and maintains this help forum and answers questions on a regular basis. External Synapse users are welcome and encouraged to answer other users' questions as well.

If you have a question of your own, feel free to browse the forum first to see if your question has already been asked and answered.


Similar to the help forum, every Synapse project has a Discussion tab, which provides a space for team members to collaborate, ask questions, and even invite external colleagues to contribute.

Contact us

Have you tried all of the options above and still need help?

Contact us at our on-line help desk and we’ll get back to you as fast as we can.